Privacy & Cookie Policy

Last updated: 14th March 2026

Zoro Luxury Car Hire respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store and protect your information when you visit our website, contact us, make an enquiry, or use our services.

1. Who we are

This website is operated by Zoro Luxury Car Hire.

If you have any questions about this policy or how your personal data is handled, please contact us using the contact details provided on this website.

2. Information we may collect

We may collect and process personal information that you provide to us when you contact us, submit an enquiry, request a quotation, arrange a vehicle hire, or communicate with us by email, telephone, WhatsApp or other channels.

This may include:

  • Your name
  • Email address
  • Telephone number
  • Travel dates and itinerary details
  • Vehicle preferences
  • Delivery and collection locations
  • Information required to arrange a hire or chauffeur service
  • Copies of documents required for vehicle hire, where applicable
  • Payment or billing information, where applicable
  • Any other information you choose to provide to us

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and cookie preferences.

3. How we use your information

We use your personal information to:

  • Respond to your enquiries
  • Provide quotations and availability information
  • Arrange luxury vehicle hire, chauffeur services, transfers or related concierge support
  • Verify your eligibility to hire a vehicle
  • Coordinate delivery and collection
  • Communicate with trusted partners where required to fulfil your request
  • Process bookings, payments and deposits
  • Manage customer service and aftercare
  • Comply with legal, insurance, accounting and regulatory obligations
  • Maintain the security and performance of our website

4. Lawful basis for processing

We only process personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:

  • Contract: where processing is necessary to provide a quotation, arrange a booking, or deliver the services you request.
  • Legal obligation: where we need to comply with legal, tax, accounting, insurance or regulatory requirements.
  • Legitimate interests: where necessary for the proper operation of our business, responding to enquiries, preventing fraud, managing customer relationships and improving our services.
  • Consent: where you have given consent, for example for certain cookies or marketing communications.

5. Sharing your information

We do not sell your personal information.

Where necessary to fulfil your request, we may share relevant information with trusted third parties, including vehicle suppliers, chauffeur partners, concierge providers, payment processors, insurers, professional advisers, IT providers and other service providers involved in arranging or delivering your requested service.

Where we work with trusted partners, we only share information that is necessary for the purpose of arranging or providing the service requested.

6. International transfers

As we provide services across Europe and may work with international partners, your personal data may be transferred outside the country in which you are based. Where required, we take appropriate steps to ensure your personal data remains protected in accordance with applicable data protection laws.

7. How long we keep your data

We keep personal data only for as long as necessary for the purpose for which it was collected, including to provide services, manage bookings, comply with legal and accounting obligations, resolve disputes, prevent fraud and protect our legitimate business interests.

Where we no longer need your personal information, we will delete it securely or anonymise it.

8. Your rights

Depending on where you are located and subject to applicable law, you may have rights in relation to your personal data, including the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to certain processing
  • Request restriction of processing
  • Request transfer of your data
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details provided on this website.

9. Marketing communications

We may contact you with information about our services where permitted by law or where you have given your consent. You can ask us to stop sending marketing communications at any time by contacting us.

10. Website cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, understand website usage and, where applicable, support marketing or analytics features.

Our website may use the following types of cookies:

  • Strictly necessary cookies: required for the website to function properly and cannot usually be switched off.
  • Performance and analytics cookies: help us understand how visitors use the website, such as which pages are visited and how users navigate the site.
  • Functionality cookies: remember choices you make, such as preferences or settings.
  • Marketing or third-party cookies: may be used by third-party services, such as embedded content, social media features, maps, analytics or advertising tools.

11. Cookie consent

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You may withdraw or change your cookie preferences at any time through the cookie settings available on our website, where provided.

You can also control cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website.

12. Third-party services

Our website may include links to third-party websites or use third-party tools, plugins or embedded services. These third parties may collect information about your use of their services in accordance with their own privacy and cookie policies.

We are not responsible for the privacy practices of third-party websites or services.

13. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

14. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact us

If you have any questions about this Privacy & Cookie Policy or how your personal data is handled, please contact us using the contact details provided on this website.